ORDERING, SHIPPING TIMES & RETURNS
Lead time for each product
If you should require your order within 10 days, pleases contact us before placing the order.
CURRENT LEAD TIME IS 3-5 WORKING DAYS
During peak times Personalised Gift Studio may have to extend the lead time to a more realistic time based solely on demand.
Plus add 2-5 working days postage on top of the production times
Personalised orders will take a little longer process due to the custom work involved (please refer to the processing time on the relevant product page)
Placing your order
When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will list the products you have ordered and may include instructions on where to upload any images.
We will not be held liable if you did not read the full product description including production times and delivery times.
We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, based on date we received the orders custom details ie text and/or image and are subject to stock availability.
Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.
Ensure your uploaded photo is correct, we will no be liable to refund or remake the item if you upload the incorrect image. we will not accept amended photos or text via any other platform.
Your order made online on our website is final including images, text & postal address.
All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design.
If you send images / photos for personalisation , we can only work with the image size & quality provided, we can not be held responsible for poor quality images provided for personalisation, please ensure high quality, clear images are provided.
If you supply a low resolution photo, we can not improve the quality or resolution of your photo.
We will not issue a refund, if you are disappointed with the results due to the image quality.
if you cancel your order after we have started the design work for your custom order then no refund would be accepted.
The design stage usually starts the following day.
Wood products due to the nature of wood, all pieces of wood are unique, colours and wood grains, colour and sizes may vary to some degree as seen in photographs.
Postage and Packaging
All prices are shown exclude postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage.
Most of our products are sent via Royal Mail, Personalised gift studio (Happy Octopus Ltd) reserves the right to use a courier service of our choice on the odd occasion necessary, should circumstances change. Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email for UK delivery.
We can not be held responsible for delays in deliver service, we will not issue refunds based on late delivery by the postal courier service.
We accept no liability for any delays beyond our control, which include, but are not limited to; couriers delay, postal service delay, stock availability issues and printer / laser malfunctions. Festive period are as per each individually listed item on the website.
All orders are expected to arrive at the shipping address provided no later than 5 business days after the 'shipped' notification email in the UK and 14 days international this will be extended in seasonal peak times to 21 business days.
If your order has not arrived within 21 days of the 'shipped' notification please inform us with your order number: Hello@personalisedgiftstudio.co.uk
Orders that fail to arrive at their destination after 21 calendar days will be treated as lost.
Customers must contact us within 21 calendar days of the 'shipped' notification to be eligible for a refund, after this time store credit may be offered at our discretion.
[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].
Personalised Gift Studio (Happy Octopus Ltd) will not be held responsible for non delivery due to errrors in the postal address entered by the buyer.
Returns, Cancellations and Refunds
All personalised products are non refundable personalised gift studio (Happy octopus ltd) is therefore unable to take returns or offer refunds on personalised goods. This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.
*Please note: Customers are liable for the costs of returning goods to us via a
This returns policy does not affect your statutory rights.
We Happy Octopus Ltd / Personalised Gift Studio can refuse to process any order without prior notice, we will issue a full refund if we refuse to process an order.
60 Days Return/Exchange Policy
In the unlikely event of our products arriving damaged or faulty, please contact us immediately.
If there are any other questions you may have, please contact us using the information below:
UK Mail address:
Personalised Gift Studio
7 East Church Way,